Whitmore Lake Auto Repair

5

We had a brake caliper lock up while passing through the area. Stopped at Hamburg Garage not knowing what to expect. They confirmed what I had suspected and immediately set to calling around to find the parts needed to get me back on the road and on with my vacation. They found everything but the brake line. So they inspected the line to make sure it was still serviceable and would get us to our destination and advised to get the line replaced as soon as we could since it would have been affected by the heat of the locked caliper. As an out-of-towner, they could have gouged us or charged us extra for 'express' service, but they didn't. Politeness and respect. Something that is lacking in so many services today, but you can find it at Hamburg Garage. My only regret is that I don't live close enough to give them future business.

5

Hamburg garage is full of consummate professionals. They care about your vehicle and your.safety. They are straight forward when discussing issues or suggested fixes which is nice, and on top of that they never try to upsell you for something you don't need. You get to support a local business and you get to do so knowing that you are in good hands. A small disclaimer I have only gotten my oil changed here but they always provide a list of suggestions to keep both my new and older vehicle running at peak performance. I have taken the car to my mechanic who has always agreed with their suggestions and I generally allow the mechanic to do the work because he.will do it for a smaller price. That being said if there came a day that my mechanic could not perform the repair or maintenance I would feel not only comfortable but confident in the Hamburg garage to do a professional job and keep me informed throughout the process. I have seen some negative reviews about the Hamburg garage however, if there is one thing I have learned in customer service its that a person who has what they view as a Negative experience is much more likely to complain as opposed to sing praises. Lastly, you should not take my word for it you should go in and speak with Dan or any other member of the team and be wowed by their uncommon business practices. I have always felt like I was getting a shady deal at auto shops but the Hamburg garage breaks that stigma and provides top notch customer service and I would not be surprised to see them in business for many years to go! Go see them today!

5

Couldn't be happier with the Hamburg Garage! After a shoddy job performed at a local oil change place, I had to bring my Jeep Grand Cherokee for complete diagnostics, taking the oil pan apart and numerous other things...they discovered the oil filter was broken off and had run through my engine. They communicated what they had to do to my vehicle every step of the way. They even communicated with the local owner of the oil change place-who refused all responsibility. In the end, the owner of the Hamburg Garage went to court with me to help me win my case. Who does that? I ask you, where can you find another shop anywhere to help you in this way or to take responsibility for work they've done? I give this place @ least 5 stars, a high 5 and a 6 pack....great job guys. You all have a customer for life!

5

I couldn't be happier about the service I received from Hamburg Garage. There were several options of how to service my vehicle, and they were all explained in detail so I could make an informed decision. The service writer Dan really made me feel like he wanted to do what was best for me, not the shop. And I couldn't believe how quickly the mechanics completed the work! I'll definitely return for any future service I need, with confidence that I can trust them.

5

Fast service and repaired $200 under original quote. I'm very satisfied and will use them again. Paul LaVasseur

Paul, thank you for your kind review. We look forward to servicing your vehicle in the future.

- The Hamburg Garage
5

I was having a horrible morning could not get the lug nuts off to change my flat tire.I even had a friend come over and try . Was not going well for ether of us .So I said I'm just gonna call Hamburg garage and see how much it would be to have them throw on my dounut. The gentleman that answered the phone was very nice said to bring it down it would only be 5-10 bucks they would git it taken care of.When I got there he put on my dounut for me and told me don't worry about it to have a nice day.He also recommend to go to discount tire it stead of where I was headed very pleased with the recommendation I was in and out very pleasant. I would recommend Hamburg garage to anyone even my own grandmother. VERY PLEASANT EXPERIENCE! !

Thank you for the kind review, Rose. I'm glad you were able to find a tire in stock and apologize for being unable to provide the tire to you that morning. We are always here and ready to help with all your maintenance and repair needs.

- The Hamburg Garage
4

Dan the owner was very knowledgeable and friendly. We will definitely refer people to this garage

5

Have always known what they are looking at and doing. If they are unsure about something they say they are unsure and tell me what they can do to be sure. Have never had an issue at the garage and have always gotten the best value at this shop. Amazing customer service and quality work.

5

My car broke down an hour before they closed on a Friday before a holiday weekend. I was told they were booked solid but it wasn't safe for me to drive so bring my car in. Not only was my car looked at but I was offered credit for repairs I couldn't afford and given a loaner for the holiday weekend. Dan was amazing. I live an hour from from Hamburg Garage but I won't take my car any place else.

Lara, thank you for sharing your experience. It was a pleasure to meet you and we are glad to hear that we will be seeing you in the future for all of your vehicle's needs.

- The Hamburg Garage
5

I wish I could give The Hamburg Garage 10 stars! My day started rough when I discovered that I had my second flat tire of the month. I called up The Hamburg Garage and Dan was very helpful, even recommending a tow company that would come out and put on my spare for me (I did not feel confident doing it myself on gravel) instead of towing so as to save me money. Once I arrived at The Hamburg Garage the guys fixed my tire very quickly and affordably. They also adjusted my tire pressure on my other tires and topped off my fluids for no additional charge. I've previously taken my car to a mechanic 20 miles away but will be returning to The Hamburg Garage for all of my future repair needs. Highly recommend!

KC, Thank you for the kind words. We are always striving to provide the best customer service we can. When we find an opportunity to turn a bad day into a good one, we will always strive to make that happen for our customers.

- The Hamburg Garage
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