Right off the bat the service was great they were very friendly on the phone. I was trying to get my brakes done on my '05 Nissan xterra (specifically rear right caliper grinding) This was the 3rd place I called and after talking to the nice gentleman on the phone I felt welcomed and felt like they would take care of me. They also told me I could get a loner car and for free.... Deal! I dropped off my car on Thursday night and by 1030-11am the next day they had called me with updates. After they did a full brake inspection ($60 and it goes towards the repairs) they concluded that my brakes were pretty bad they recommended all new rotors, pads, brake flush and all caliper slide pins replace. I explained to them that my car was old and I was getting a new one soon and I didn't want to dump a lot of money into my car so they talked to the mechanic to see what the bare minimum needed to get me back on the road was. They sent me a text with a link that showed me the recommended repairs and price and let me approve or decline specific repairs. It also had notes from the mechanic along with pictures I really liked this. I could see what they were talking about and I didnt have to leave work. I was given enough info that I felt confident I wasn't getting ripped off. I ended up getting new rear rotors and pads and had the rear slide pins replaced. I could see almost in real time what the price was from the link they had sent and when I went to pay for it the price matched what they had quoted. I would 100% recommend this shop to anyone.
Wow, thank you so much, Chris, for taking the time to leave this very detailed review!! Your description of our processes was spot on! Thank you for the feedback and vote of confidence. We love serving our customers and are glad you felt so well taken care of! See you next time.
- The Hamburg Garage