Whitmore Lake Auto Repair

5

5

The service was fast and super friendly, they took the time to explain everything to me and show me exactly what was going on with my car. They have fair prices and don't gouge you for all your worth which I really appreciated. I would definitely recommend them to others and will be returning myself.

Thank you so much, Amber! We pride ourselves on honesty, customer service and exceptional auto service. Welcome to The Detroit Garage Auto Family!

- The Hamburg Garage
5

Had an oil pressure issue and Matt helped me out within the hour of calling. There were several other things wrong with my truck and Matt provided pictures of the other issues which proved there were no games involved, which is why I left my previous shop. They had my truck ready a day early, washed and even gave me a courtesy alignment! 10/10 recommend and will be back!

Thank you so much, Cole! We are very grateful for your confidence in us!

- The Hamburg Garage
5

Right off the bat the service was great they were very friendly on the phone. I was trying to get my brakes done on my '05 Nissan xterra (specifically rear right caliper grinding) This was the 3rd place I called and after talking to the nice gentleman on the phone I felt welcomed and felt like they would take care of me. They also told me I could get a loner car and for free.... Deal! I dropped off my car on Thursday night and by 1030-11am the next day they had called me with updates. After they did a full brake inspection ($60 and it goes towards the repairs) they concluded that my brakes were pretty bad they recommended all new rotors, pads, brake flush and all caliper slide pins replace. I explained to them that my car was old and I was getting a new one soon and I didn't want to dump a lot of money into my car so they talked to the mechanic to see what the bare minimum needed to get me back on the road was. They sent me a text with a link that showed me the recommended repairs and price and let me approve or decline specific repairs. It also had notes from the mechanic along with pictures I really liked this. I could see what they were talking about and I didnt have to leave work. I was given enough info that I felt confident I wasn't getting ripped off. I ended up getting new rear rotors and pads and had the rear slide pins replaced. I could see almost in real time what the price was from the link they had sent and when I went to pay for it the price matched what they had quoted. I would 100% recommend this shop to anyone.

Wow, thank you so much, Chris, for taking the time to leave this very detailed review!! Your description of our processes was spot on! Thank you for the feedback and vote of confidence. We love serving our customers and are glad you felt so well taken care of! See you next time.

- The Hamburg Garage
5

They quickly fixed the rumble in my car - removed ice and dirt, rebalanced one wheel. All done within a hour. Very friendly and efficient.

Thank you, Paula! Very glad that we could assist you!

- The Hamburg Garage
4

Prompt & thorough

Thank you so much! Let us know if there is anything we can do to improve our service and earn a 5 star rating from you!

- The Hamburg Garage
5

Very professional and a good price. They do push additional repairs and service like their $100.00 overall vehicle inspection and evaluation which you simply decline. Also recommended a $300.00 muffler replacement which was declined as well. All in all a good place to get repairs and i will be going back there next time

5

So very pleased with repairs and customer service!!

Thank you for the 5 star review!

- The Hamburg Garage
5

Updated 2/8/21: I had an alignment scheduled and their alignment rack broke and required me to wait another week to get it. They took care of me there and I appreciated it! They were able to get my truck in on short notice and got the repairs done when they said they would. They are nice people to deal with and I didn't get the feeling of them trying to pressure me into repairs that weren't needed. They used good quality parts for the repair. I will go back if I have another repair I dont have time to tackle myself.

Awesome to hear! Thanks for the support, Mike!

- The Hamburg Garage
5

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