I have a 10 year old Prius with 130,000 miles that developed an intermittent rumbling sound. I called on Monday, and was able to get an appointment for 8:00 the next morning. The shop is neat and clean, the technicians knowledgeable and efficient. They listened to me about the problem (they even went for a short drive with me so I could be sure they were hearing what I was hearing). They also ran a complete car check where they evaluated everything from the tires to the cabin filter. They offered me suggestions of what needed to be done, and helped me prioritize the work. Andy was patient and helpful in explaining everything to me. Overall, I suggest that if you want to have a positive, kind, and efficient experience at a car repair shop, this is the place!