Whitmore Lake Auto Repair

5

The personnel at the Hamburg Garage are friendly and know what they are doing, I am told ahead of time what to expect in both repair and cost. I am very pleased with their work and highly recommend their services.

5

Honest guys who get the job done at a fair price.

5

Great service! When I called about an unsafe situation with my car, they had me bring it in right away, even offering to stay late if I couldn't make it by closing. They provided a free loaner for the whole 4 days they needed to repair my car and also a fabulous list of other maintenance and repair issues that I need to work on a little at a time. They even helped me to identify which ones are the most important for helping to extend the life of my car, and which can wait. Staff was friendly, and very knowledgeable even though my car is an old bmw that some mechanics have zero interest in working on. Very pleased and I wont hesitate to return.

5

Finally a shop I can trust! These guys are courteous, kind, and HONEST. The few negative reviews I see on here appear to be less than genuine, or only half the story! My experience with Dan and Mike was very positive with detailed inspection reports and service recommendations. If you get a free inspection-take it for what's it's worth. Pay for an inspection and they will make sure you have accurate diagnostics and a fair estimate to get things fixed. They surprised me after working on my car by explaining that they have a 3 year/36,000 mile warranty! I could not be happier-Thank you Hamburg Garage Team!!

1

Disappointed ! Chose to have my vehicle inspected for repair service because of the so-called "raving reviews" when I got the estimate, I was not raving. Yes, they are friendly. Yes they were quick to get my vehicle in at the scheduled time. BUT the praises stopped there. They quoted an expensive repair and found other costly repairs. Could not afford the repairs at that time so took car home, as-is. When I had the money, I went to another auto shop my family used and trusted. It was a bit if a drive, but worth it. Not only did they tell me the above quoted repair was NOT necessary, they informed me that the part in question had not been taken apart to reveal no repair was needed. I got all the info I needed, a minor adjustment and drove home. To date, my vehicle runs fine (approximately 1 year now) and I literally saved thousands by going elsewhere. Thank you to the other shop. And by the way, while my vehicle was at this other shop recently for a different repair, they took it upon themselves to double check the other part. Still doesn't need replacing and my vehicle still runs fine. I can't say Hamburg Garage didn't make an educated opinion, I do question whether they conducted a true or experience inspection. Won't be going back because if trust issues. **As to your reply... Yes another shop Mazur Auto received a negative comment around the same time, because that is when I decided to post ratings. Although service dates were not too far apart. As to why it took so long to rate.... My car sat for months so I could save money for the repair you quoted. When I saved enough, I took my car to another shop for a second opinion. No repair necessary...only a minor adjustment, is what they told me. So to provide a fair and just review, I drove my car for months. Still drives fine without a repair that your shop quoted. And I saved thousands. I'm not sure calling you or coming back to your shop is fair to ask of me. I gave you your chance when I brought my car in. I'm not the owner so I wouldn't know the first thing about helping you fix the issue I had, or DIDN'T have. Best of luck.

Ralphie, we notice that you also had a negative experience at another local shop the same time as us, and since we are unable to find your records, please contact us so we can assess the situation and make any corrections we may need to so we can prevent this type of potential error in the future. Learning from mistakes is a critical part of our business, but we must know what the potential mistakes are. Feel free to contact us at 810-231-4030 anytime.

- The Hamburg Garage
5

Dan is awesome.

Chelsea, I agree. (Thank you) -Dan.

- The Hamburg Garage
5

Very professional. They tell what is needed, estimate it, then do it. Very pleased with the results.

Jack, Thank you for the kind review. We are glad to hear we met your expectations and will strive to continue to.

- The Hamburg Garage
5

Friendly service even gave me a ride to motel and picked me up when my Truck was fixed!

Jamie, We are always happy to provide transportation to and from our facilities to accommodate our customers schedules and lives. It’s a part of providing the best experience we can in a small, tight-knit community like Hamburg/Whitmore Lake area.

- The Hamburg Garage
5

The Hamburg Garage is amazing. They are so helpful and saved me $11,400 with a pre-inspection before I bought a lemon. Honest people.

Thank you, Meghan, for the kind review. It is our duty to look out for the best interests of our customers and ensure any decision you can make about a vehicle is an educated one. Ensuring you have the information to be able to do that is why we offer the Pre-Owned Vehicle Inspection Service. Good Luck on the car hunt!

- The Hamburg Garage
5

LOVE these guys! We were on a trip to FL with frozen wiper fluid pumps & these guys totally saved our butts! Visit Dan & Jake EVERY CHANCE YOU GET.

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