Disappointed ! Chose to have my vehicle inspected for repair service because of the so-called "raving reviews" when I got the estimate, I was not raving. Yes, they are friendly. Yes they were quick to get my vehicle in at the scheduled time. BUT the praises stopped there. They quoted an expensive repair and found other costly repairs. Could not afford the repairs at that time so took car home, as-is. When I had the money, I went to another auto shop my family used and trusted. It was a bit if a drive, but worth it. Not only did they tell me the above quoted repair was NOT necessary, they informed me that the part in question had not been taken apart to reveal no repair was needed. I got all the info I needed, a minor adjustment and drove home. To date, my vehicle runs fine (approximately 1 year now) and I literally saved thousands by going elsewhere. Thank you to the other shop. And by the way, while my vehicle was at this other shop recently for a different repair, they took it upon themselves to double check the other part. Still doesn't need replacing and my vehicle still runs fine. I can't say Hamburg Garage didn't make an educated opinion, I do question whether they conducted a true or experience inspection. Won't be going back because if trust issues. **As to your reply... Yes another shop Mazur Auto received a negative comment around the same time, because that is when I decided to post ratings. Although service dates were not too far apart. As to why it took so long to rate.... My car sat for months so I could save money for the repair you quoted. When I saved enough, I took my car to another shop for a second opinion. No repair necessary...only a minor adjustment, is what they told me. So to provide a fair and just review, I drove my car for months. Still drives fine without a repair that your shop quoted. And I saved thousands. I'm not sure calling you or coming back to your shop is fair to ask of me. I gave you your chance when I brought my car in. I'm not the owner so I wouldn't know the first thing about helping you fix the issue I had, or DIDN'T have. Best of luck.
Ralphie, we notice that you also had a negative experience at another local shop the same time as us, and since we are unable to find your records, please contact us so we can assess the situation and make any corrections we may need to so we can prevent this type of potential error in the future. Learning from mistakes is a critical part of our business, but we must know what the potential mistakes are. Feel free to contact us at 810-231-4030 anytime.
- The Hamburg Garage