They offered to fill my tire with air, do an oil change, change a wiper blade and change a wiper motor for 400 usd. I laughed at them and drove to detroit and got the job done for 200 dollars. I'm not sure if they thought I was stupid or if was just the normal thing they do for small repairs. It's a shame too, they are so close. I'd likely use them if their prices were reasonable.
Leonard, Thank you for the feedback. Here at The Hamburg Garage we strive to provide every customer with accurate, fair, and reasonable pricing. It seems that we faltered in meeting your expectations for a quote on a replacement wiper motor for your vehicle. There may have been some details missing to provide you with the estimate you were seeking and we apologize if that is the case and we would like to make that right for you. Without seeing the vehicle, or meeting in person, it can be very difficult to assess over the phone exactly what a potential customer wants from their vehicle and this may be the source of our miscommunication. We do our best to give customers a “ball park” price on items so they can budget for repairs, but we do double check all of our pricing once the vehicle is in the shop and we have confirmed what repairs are necessary. We do wish you the very best and hope that you will give us another opportunity to earn your business in the future. Please feel free to call us with any questions that you ever have.
- The Hamburg Garage